Privacy Policy

Welcome to HoxyTV. Our dedication lies in protecting your personal data and honoring your privacy. If you have questions or concerns about our privacy policy or practices regarding your information, please contact us via WhatsApp.

1. Data We Collect

We obtain personal data that you voluntarily provide when registering for our IPTV service, indicating a desire to receive information about us or our services, or by contacting us through other means.

The personal data we obtain consists of:

• Contact Information: Your email for account setup and correspondence purposes.
• Payment Data: We obtain the necessary information to handle your payments, such as your payment method number (like a credit card number). All payment details are stored securely by our payment processor, and we advise you to check its privacy policies.
• Device and Connection Information: We automatically gather your IP address and device details (like device type and operating system) when you access our service. This information is vital for service provision and security purposes.

2. How We Use Your Data

We apply the insights we accumulate or receive:

• To provide and manage your account. Your information helps us establish and maintain the functionality of your account.
• To process transactions. Your information helps us to invoice you for the services used.
• To send administrative information. We could use your email address to share details about your account, service updates, and policy revisions.
• To protect our Services. We apply IP and device information for security, aimed at preventing unauthorized access and alleviating DDoS attack issues.

3. Legal Bases for Processing

Your data is processed according to the legal bases outlined:

• Consent: We can handle your data if you grant us clear consent to use your personal information for a designated purpose.
• Legitimate Interests: We might handle your data when it's reasonably required to accomplish our legitimate business goals, including service provision and the prevention of fraud.
• Performance of a Contract: When we have a contract with you, we may utilize your personal information to comply with the terms outlined in our agreement.

4. Data Retention

We will retain your personal information solely for as long as needed to achieve the purposes specified in this privacy policy, unless a longer retention time is legally required or permitted, such as for tax, accounting, or other legal necessities.

5. Cookies & Tracking Technologies

Cookies and similar tracking technologies may be used to access or store information. These primarily include functional cookies necessary for the website and client area to operate effectively. We refrain from using invasive tracking cookies for advertising purposes.

6. Third-Party Services

We could share your information with third-party vendors, service providers, or agents who conduct services for us or on our behalf and need access to this data for performing their duties. Examples include:

• Payment Gateways: For secure payment processing solutions.
• Analytics Providers: To enhance our services, we utilize data collection methods like Google Analytics. Information shared is generally aggregated and anonymized.

7. Data Security

We have put in place the necessary technical and organizational security measures intended to shield any personal data we manage. However, it is important to note that we cannot promise the internet is entirely secure.

8. Your Data Protection Rights

Depending on where you reside, you might possess certain rights over your personal data.

• The right to access – You possess the right to ask for copies of your data.
• The right to rectification – You hold the right to ask for corrections to any information you find inaccurate.
• The right to erasure – You possess the right to demand the removal of your personal data, under specific conditions.
• The right to opt-out – At any point, you may choose to unsubscribe from our marketing communications.

To implement these rights, please contact us via WhatsApp.

9. Childrenâ„¢s Privacy

Our offerings are not meant for anyone below the age of 18. We do not consciously collect personal information from minors under 18 years old.

10. Contact Us

Should you have questions or remarks about this policy, please contact us via WhatsApp.